Position: Member Concierge
About: We are seeking a Member Concierge Agent to join our customer experience team in a call center environment. This role is dedicated to providing exceptional service to our members by assisting with inquiries, benefits navigation, appointment scheduling, and resolving concerns efficiently. As the first point of contact, you will play a key role in ensuring a seamless and positive member experience.
Requirements: Experience: 1+ years in a customer service, call center, or healthcare-related role (preferred); Communication: Strong verbal and written communication skills in English and Spanish (Required); Tech-Savvy: Comfortable using CRM software, call center tools, and telephony systems; Problem-Solving: Ability to think quickly, resolve member concerns, and provide a seamless experience; Empathy & Professionalism: Passion for helping people with a patient-first approach; Adaptability: Ability to handle a fast-paced environment and multi-task effectively; Healthcare/Insurance Knowledge: Familiarity with health insurance plans, provider networks, or wellness programs is a plus.
Benefits: health insurance, 401(k)
