Position: L2 Customer Technical Support Analyst – Food & Beverage POS L2
About: As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. Provide 2nd line support globally for F&B Hospitality applications. In this role, your main focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.
Requirements: Degree or equivalent experience in a technical field; Minimum 2-3 years’ experience installing/configuring/supporting/administering Micros F&B management software products; Experience/understanding of working in a data center; Knowledge of food and beverage management procedures; Minimum two years’ F&B experience; Previous experience in supporting alternative hospitality software products; 2+ years database experience (Oracle, MySQL) – Should be confident in writing/reading complex SQL queries and update statements; Working knowledge of Networks, PCs, and resolving installation issues; Experience working with virtual machines (VMWare, Oracle Virtualbox); Familiarity with current operating systems; Previous technical support or help desk experience; Good interpersonal skills; Customer-focused demeanor; Knowledge of common help desk and ticketing solutions; Experience working with multi-functional teams
Benefits: Opportunity to work with top revenue and strategic customers, Career growth with Oracle Support Services, Training and development programs, Competitive salary, Comprehensive health insurance
