Position: Hotel Telephone Operator
About: At Pyramid Global Hospitality, located at the Houston Marriott Westchase in Houston, we are dedicated to creating a supportive and inclusive work environment in the hospitality industry. We offer over 604 renovated guest rooms and more than 40,000 square feet of event space, including the Grand Ballroom and additional meeting rooms, aiming to deliver best-in-class guest experiences.
Requirements: High school diploma or equivalent required; Previous experience in a guest services or similar customer service role required, preferably with a full-service hotel; Ability to communicate effectively in English, both verbally and in writing; Strong understanding of professional telephone etiquette and customer service behaviors; Proficiency in Microsoft Office Suite Products; Ability to multitask, prioritize tasks, and adapt to sudden changes in a fast-paced environment; Neat, clean, and well-groomed appearance required
Benefits: Vision, Medical, Dental, Paid Time Off, Life Insurance, Retirement, Professional guidance and support, Exclusive hotel discounts worldwide, 401(k) with company match, Performance-based incentives and bonuses, Generous paid time off, Competitive health insurance, Pet insurance, Skill-enhancing job training, Company-paid and Optional Life and Accidental Insurance, Supplemental Plans, Employee Assistance Program, Health Flexible Spending Account
