Position: Hospitality Desk Lead
About: Midtown is looking for a Hospitality Lead who will play a key role in creating a positive experience in every interaction with members and guests. Midtown believes in putting the customer at the center of every decision that we make. Customer Experience is our strategy, and our members are our marketers. But it takes focus to stay on strategy in a fast-paced and dynamic health club environment. As the Hospitality Lead, you will be responsible for developing, directing, and leading our Hospitality Team in delighting our members and guests each day. Your ability to communicate and to bring the team together will be mission critical.
Requirements: Availability to work a flexible schedule (including evenings, weekends, and some holidays); At least 2 years of supervisory experience in a health club or hospitality environment; Proven ability to hire, train and lead productive service-minded associates; Work gracefully and quickly under pressure; Working knowledge of customer services standards; Great personality that naturally connects with a wide variety of people; Keen memory and delightful sense of humor; Quickly make calculations when handling money; Highly organized and efficient; Excellent communication skills
Benefits: Opportunity for career advancement, Competitive salary, Health and wellness benefits, Employee discounts on club services, Dynamic and engaging work environment
