Position: Front Office Manager
About: We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations of our hotel’s front desk. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional guest experiences. This role requires a proactive approach to managing guest relations, ensuring smooth front desk operations and maintaining high standards of hospitality.
Requirements:
• Proven experience in hotel management or a similar role within the hospitality industry.
• Strong knowledge of front desk operations, including guest services and night audit processes.
• Excellent customer service skills with a focus on enhancing guest relations.
• Proficiency in using hotel management software and phone systems.
• Bilingual abilities are a plus, enabling effective communication with diverse guests.
• Strong leadership qualities with the ability to motivate and develop team members.
• Attention to detail and organizational skills to manage multiple tasks efficiently.
• Flexibility to work various shifts, including evenings, weekends and holidays as needed.
Responsibilities
• Supervise and coordinate front desk activities, ensuring efficient guest check-in and check-out processes.
• Manage guest relations by addressing inquiries, resolving complaints and providing personalized service to enhance the guest experience.
• Oversee the scheduling and training of front desk staff, fostering a positive work environment that encourages teamwork and excellence in customer service.
• Maintain accurate records of room availability, reservations, and billing information.
• Conduct night audits as required, ensuring all financial transactions are accurately recorded and balanced.
• Implement hotel policies and procedures to maintain high standards of service quality.
• Collaborate with other departments to ensure seamless communication and coordination for guest services.
• Utilize phone systems effectively to manage incoming calls and assist guests promptly.
• Monitor performance metrics related to guest satisfaction and take corrective actions when necessary.
Benefits:
Competitive Pay
Employee discount
Paid time off
