Position: Guest Services Assistant Manager- Full Time (Caesars Palace LV)
About: The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace. This integral role ensures that no guest need goes unmet and no opportunity to make a guest’s visit special is missed. The manager leads the team to deliver remarkable guest and team member experiences, balancing day-to-day operations with long-term goals, and maintaining high-level guest services.
Requirements: Bachelor degree in Hotel Management, Business Administration, or related field or equivalent education and experience; at least 5 years of experience within upscale, lifestyle, or luxury property; at least 2 years of direct management experience, recruiting, developing, and retaining talent; excellent customer service and strategic analytical skills; ability to lead and mentor a team; high school diploma or equivalent; able to effectively communicate in English, in both written and oral forms; professional appearance and demeanor; work varied shifts, including weekends and holidays; previous experience working with property management systems such as Opera, Infor, and/or LMS.
Benefits: Health and dental insurance, Paid time off, 401(k) retirement plan, Employee discounts, Career development opportunities
