Position: Guest Services Agent
About: Highgate Hotels is a premier real estate investment and hospitality management company with a diverse portfolio in key U.S. markets and expanding globally. The company focuses on maximizing asset value through innovative strategies and superior guest services.
Requirements: College course work in related field helpful; Experience in a hotel or a related field preferred; High School diploma or equivalent required; Computer experience required; Customer Services experience preferred; Flexible and long hours sometimes required; Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects; Ability to stand during entire shift; Maintain a warm and friendly demeanor at all times; Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner; Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests; Must be able to multitask and prioritize departmental functions to meet deadlines; Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner; Attend all hotel required meetings and trainings; Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel; Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag; Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations; Maximize efforts towards productivity, identify problem areas and assist in implementing solutions; Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary; Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives; Must be able to cross-train in other hotel related areas; Must be able to maintain confidentiality of information; Must be able to show initiative, including anticipating guest or operational needs; Perform other duties as requested by management.
Benefits: Competitive salary, Health and dental insurance, Paid time off, Career development opportunities, Employee discounts
