Position: Guest Service Agent – Part Time
About: Sonesta International Hotels Corporation is currently seeking a Guest Services Agent (GSA) to be the main point of contact for guests entering the hotel, representing the brand and ensuring exceptional guest service. The GSA plays a key role in handling Front Desk technology systems and in-house guest relations during their shift.
Requirements: High school diploma or equivalent required; one year of previous hotel experience, or retail customer service preferred; previous background in the extended stay industry preferred; ability to speak, read, and write fluent English; professional verbal and written communication skills; mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred; problem-solving, reasoning, motivating, organizational, and training abilities preferred; experience with Microsoft Office and Opera systems preferred; ServSafe certification required; may be required to obtain a TIPS certification; valid driver’s license required; frequently standing up, bending, climbing, kneeling, and moving about the facility; carrying, lifting, or pulling items weighing up to 50 pounds; frequently handling objects and equipment; standing for extended periods of time; ability to work mornings, evenings, weekends, and holidays
Benefits: medical insurance, dental insurance, vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts
