Position: Guest Service Agent
About: Sonesta International Hotels Corporation is seeking a Guest Services Agent (GSA) to join their team. The GSA plays a pivotal role in upholding the hotel’s mission and success by managing front desk operations and supporting the Operations Manager. They are the primary contact for guest services and technology systems, representing the brand to all hotel guests.
Requirements: High school diploma or equivalent required; One year of previous hotel experience, or retail customer service preferred; Previous background from the extended stay industry preferred; Ability to speak, read, and write fluent English; Professional verbal and written communication skills; Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred; Problem-solving, reasoning, motivating, organizational, and training abilities preferred; Experience with Microsoft Office and Opera systems preferred; ServSafe certification required; TIPS certification may be required; Valid driver’s license required
Benefits: health insurance, dental insurance, 401(k) with company match, paid vacation and sick days, Sonesta Hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts
