Position: Guest Service Agent-4
About: Sonesta International Hotels is currently seeking a Guest Services Agent (GSA) to join their team. The GSA plays a crucial role in maintaining the hotel’s standards and guest relations at the front desk, supporting the Operations Manager. They are responsible for ensuring a seamless guest experience and representing the brand effectively during their shift.
Requirements: High school diploma or equivalent required; one year of previous hotel experience or retail customer service preferred; previous background in the extended stay industry preferred; fluent in English with knowledge of other languages beneficial; strong verbal and written communication skills; mathematical proficiency; problem-solving, reasoning, organizational, and training abilities; experience with Microsoft Office and Opera systems; ServSafe and TIPS certifications required; valid driver’s license; physical ability to stand, bend, lift, and move items up to 50 pounds; flexibility to work mornings, evenings, weekends, and holidays
Benefits: health insurance, dental insurance, vision insurance, 401(k) with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, life insurance, short term and long term disability insurance, employee perks and discounts, hospital indemnity, critical illness insurance, accident insurance
