Position: Guest Service Agent
About: The Sonesta hotel is currently seeking a Guest Services Agent (GSA) to join their team. The GSA plays a crucial role in maintaining the front desk operations and supporting the Operations Manager, ensuring smooth interactions with guests and handling technology systems effectively.
Requirements: High school diploma or equivalent required; one year of previous hotel experience or retail customer service preferred; ability to speak, read, and write fluent English; professional communication skills; experience with Microsoft Office and Opera systems; ServSafe and TIPS certifications may be required; valid driver’s license essential; physical ability to stand, bend, lift, and move items up to 50 pounds; willingness to work flexible hours including mornings, evenings, weekends, and holidays
Benefits: health insurance, dental insurance, vision insurance, 401(k) with company match, paid vacation and sick days, hotel discounts, educational assistance, paid parental leave, life insurance, short term and long term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, accident insurance
