Position: Guest Relations and Volunteer Services Manager
About: Indiana University Health is a leading healthcare system dedicated to transforming healthcare through quality, innovation, and education to make Indiana one of the healthiest states in the nation. This position is responsible for overseeing Guest Relations, Volunteer Services, internal patient transport, valet service, and gift shop.
Requirements: Bachelor’s Degree or related work experience equivalent; concierge-level customer service dedication; ability to interact effectively with a diverse population; customer service experience in crisis intervention or healthcare setting preferred; extensive experience in critical care situations preferred; demonstrated transformational leadership skills; strong communication and relationship-building skills; experience managing complex projects; superior problem-solving and facilitation skills; ability to champion Leading to Preeminence; exceptional visionary problem solver; people management and leadership competencies; ability to facilitate and lead work groups; blend of management and technical expertise; knowledge of regulatory guidelines; ability to pioneer quality improvement initiatives; experience preparing and adhering to Service Level Agreements; knowledge of state and federal laws
Benefits: Competitive pay, Development opportunities, Tuition reimbursement, Matching 401k, Paid medical leave, Health, dental, and vision insurance
