Position: Guest Reception Ambassador (Reservations)
About: To provide an exceptional level of service to guests from taking reservations, answering inquiries, welcoming guests, creating a memorable stay, and ensuring a fond farewell upon checkout. Be fully versed on both the Langham Brand standards and Forbes service standards.
Requirements: SPECIAL SKILLS REQUIRED: Ability to effectively deal with customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger to collect accurate information; Ability to establish and maintain effective working relationships with employees, customers, and patrons; Requires sitting for long periods of time in a confined space and in close proximity to other employees to continuously perform essential functions; Must be fluent in English and have excellent communication skills; Must be able to receive and process various data statistical information and understand basic mathematical functions; Knowledge and experience with SEP System, a plus; EDUCATION REQUIRED: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience that provides the required knowledge skills and abilities; High school diploma preferred; EXPERIENCE REQUIRED: Prior front desk, guest relations, reservations, hospitality and/or computer experience preferred; LICENSES OR CERTIFICATES: New York Driver’s License preferred
Benefits: Competitive pay, Opportunities for growth, Comprehensive training program, Employee discounts, Health and dental benefits
