Position: Guest Experience Manager – Regent Santa Monica Beach
About: Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas. The resort will set a new standard for modern upper luxury. Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence. The resort will feature sumptuous rooms and suites, a stunning beachfront pool deck, a destination spa, and a wellness center. Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.
Requirements: Minimum of 2 years of experience in a guest services leadership role, preferably in a luxury hotel environment; Bachelor’s degree in hospitality management or a related field is preferred; Proven track record of delivering exceptional guest experiences and achieving high guest satisfaction scores; Strong leadership skills with the ability to inspire and motivate a diverse team; Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and senior management; Detail-oriented with exceptional problem-solving and decision-making abilities; Proficient in guest service software and familiarity with guest satisfaction measurement systems; Flexibility to work irregular hours, weekends, and holidays as required.
Benefits: Disability insurance, Health insurance, Dental insurance, Vision insurance, 401(k) matching, Employee discount, Life insurance
