Position: Guest Experience Coordinator – Mon – Fri 7am-4pm
About: Williams Lea is a global company with over 5,200 employees worldwide, specializing in delivering efficient business processes in complex and highly regulated environments for more than 200 years. They focus on connecting technology with expertise to transform support services and help businesses thrive in a digital future.
Requirements: High school diploma or equivalent required; 3-5 years previous experience working in a Concierge/Host role for a blue-chip company within a high-end Hotel, Country Club, Restaurant, Retail, or applicable Commercial environment; outstanding guest services skills; sophisticated verbal & written communication skills; good time management skills; great interpersonal skills and an outgoing personality; professional presentation and presence; excellent command of the English language, both in verbal and written communication; highly organized with an eye for detail; ability to work well under pressure and act proactively and intuitively; prioritize, work under pressure, plan ahead, and anticipate problems; excellent communication skills both written and verbally; act with integrity at all times and embrace the company philosophy; relationship management and communication, ability to create and maintain strong relationships and channels of communication with key interfaces and the business; administrative skills, ability to multitask, prioritize workload, and provide administrative support; customer focus, passion, and ability to understand the needs of the client and provide customer service and superior client service.
Benefits: health insurance, dental insurance, vision insurance, prescription drug coverage, 401(k) with employer match, paid time off, life insurance, paid parental leave, short-term and long-term disability coverage, healthcare and dependent care flexible spending accounts, commuter benefits, legal assistance, employee assistance program (EAP), additional employee perks and discounts
