Position: Future Opportunities- Customer Experience Concierge, Centurion Lounge – Philadelphia Airport
About: American Express is a global company known for its commitment to providing exceptional service to customers and communities. The Member Service Professional (MSP) role is based at the American Express Centurion Lounge in the Philadelphia International Airport, where MSPs act as brand ambassadors delivering top-notch service to Card Members.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge or travel industry experience preferred (Travel reservation experience a plus); Passion for servicing customers with proactive solutions; Exceptional communication skills; Ability to listen to customers’ needs and offer confident recommendations; Professionalism and positive attitude in all interactions; Collaboration and teamwork skills; Quick decision-making ability; Resourcefulness and proficiency in using technology; Flexibility to work nights, weekends, and holidays; Ability to adapt in a fast-paced environment; Light to moderate lifting may be required
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need, 20 weeks paid parental leave for all parents, regardless of gender, Free access to global on-site wellness centers staffed with nurses and doctors, Free and confidential counseling support through the Healthy Minds program, Career development and training opportunities
