Position: Future Opportunities – Customer Experience Concierge, Centurion Lounge
About: American Express is a global financial services company known for providing premium customer service and unique benefits to its card members. The Member Service Professional (MSP) role is part of the Centurion Lounge Network at the Denver and Los Angeles Centurion Lounges, where excellence in service is paramount.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge, or travel industry experience preferred; Passion for servicing customers with proactive solutions; Exceptional communication skills; Ability to make decisions quickly and effectively; Flexible to work nights, weekends, and holidays
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite or virtual arrangements, 20 weeks paid parental leave for all parents, Free access to global on-site wellness centers, Free and confidential counseling support through Healthy Minds program, Career development and training opportunities
