Position: Front Office Supervisor
About: ENGAGE. EXPLORE. DISCOVER. Your next career with Augusta Marriott at the Convention Center! Seeking a Front Desk Supervisor to provide leadership and direction for the Front Desk, AYS and Concierge Lounge. The Supervisor’s role involves training, motivating, and managing the team with a focus on guest hospitality and service excellence. Responsibilities include conducting staff meetings, ensuring staff adherence to guidelines, maintaining cleanliness standards, and optimizing guest satisfaction through quality service and courtesy.
Requirements: Hold a pre-shift stand-up meetings with staff prior to reporting to stations; Live by example before staff with the Hosting Marriott Culture; Be prepared for each daily activity and review any variations with manager and staff; Ensure all associates are aware of role and responsibilities and operate within their guidelines; Communicate daily with department manager and Manager on Duty to assure consistency and pass-on of pertinent information; Consistently document variations in associate’s performance and provide timely counseling; Ensure staff is properly groomed and uniformed at all times; Ensure work area cleanliness is maintained at all times; Each associate is expected to carry out all reasonable requests by management, which the associate is capable of performing; Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel; Maintain close control and inventory of uniforms, supplies, and equipment; Prepare and post weekly schedules in accordance to guest needs and staff availability; Conduct frequent hospitality audits to ensure the staff are conducting themselves appropriately; Ensure Service Excellence Standards are in place; Maintain complete and accurate logs (pass-on, management roster, emergency procedures, etc.); Maintain good working relationships with the staff and other departments; Determine the requirements for, and follow-up on, special groups, VIPs, etc.; Prepare and submit accident or injury reports when needed; Constantly stress to the staff that they are the most effective tools in merchandising the hotel; Establish a ‘sales pitch’ for the staff to use when assisting guests; Ensure all guests who experience a problem receive an appropriate response, promised compensation, and timely follow-up; Supervise the staff and handle any associate situations; Ensure ordering procedures are properly executed for required supply items for the Concierge lounge; Ensure all local information for Concierge lounge usage is current and up to date; Training
Benefits: 401(k) matching, Dental insurance, Employee discounts, Health insurance, Paid time off
