Position: Front Office Manager
About: The DoubleTree by Hilton Berkeley Marina is seeking a Front Office Manager to join their team! What we bring to the table: Benefits and perks that matter, Career and growth opportunities, Teamwork all day, every day! What you bring to the table: An obsession with guest satisfaction and guest experience, Driven by motivating, training, and developing a knowledgeable front office team, Customer Service savvy – complaints don’t stress you out, 2+ years in a Front Office supervisory position, Knowledge of Hilton systems and Brand standards are a plus! What you’ll be doing day-to-day: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guests’ special requests, needs, problems, issues, and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPs and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situations. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned.
Requirements: Front Office Experience
Benefits: Opportunities for career growth, Team-oriented work environment, Training and development opportunities, Competitive compensation, Employee discounts
