Position: Front Office Manager
About: The Ritz-Carlton Portland, located at 900 SW Washington St, Portland, Oregon, United States, 97205, is seeking a Front Office Manager to oversee all front office functions and staff. This role involves managing Bell Staff, Switchboard Operations, Guest Services/Front Desk, and Retail/Gift Shop operations to ensure exceptional guest satisfaction and financial performance of the department. The Ritz-Carlton is renowned for delivering exceptional luxury service to its guests and upholding Gold Standards in hospitality.
Requirements: High school diploma or GED; 4 years experience in guest services, front desk, or related professional area. OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in guest services, front desk, or related professional area. Strong leadership, communication, and problem-solving skills essential for managing a team in a fast-paced hospitality environment.
Benefits: 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off including sick leave, life insurance, group disability insurance
