Position: Front Desk Weekend Lead
About: New York Sports Club, a well-established fitness club brand in the Northeast, focuses on providing members with fitness results, positive change, and personal connections through innovative programming and knowledgeable staff. Their mission is to ‘Improve Lives Through Fitness’ by upholding their values and guiding principles with pride and integrity.
Requirements: 2-3 years of face-to-face customer service experience; at least 1 year of supervisory experience in a fitness, hospitality, or retail environment; Child & Adult AED/CPR certified; ability to learn and maximize POS/timekeeping/membership systems; comfortable leading outreach and referral activities; successful track record of working in a team-oriented environment; ability to handle challenging member issues with patience and professionalism; sense of urgency regarding customer service and sales results; demonstrated communication and interpersonal skills; highly organized with detail-orientation and proven follow-up skills; ability to work independently, prioritize responsibilities, and multi-task; prolonged periods of standing and computer work; physical demands include lifting up to 20 pounds, walking through all areas of the club, climbing stairs, bending and lifting, as business needs require; scheduling adherence to opening/closing shifts on Fridays, Saturdays, and Sundays
Benefits: Gym membership, Flexible work schedule, Employee discounts on services, Health insurance coverage, 401(k) plan, Comprehensive training programs
