Position: Front Desk Manager
About: Highgate Hotels is a premier real estate investment and hospitality management company with a dominant presence in U.S. gateway markets like New York, Boston, Miami, San Francisco, and Honolulu. They have a global portfolio of properties exceeding $20B in value and generating over $5B in revenues, offering expert guidance in all stages of the hospitality property cycle. Highgate values innovation and excellence, developing bespoke hotel brands and utilizing proprietary revenue management tools to maximize asset value.
Requirements: At least 5 years of progressive experience in a hotel or related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Supervisory experience required. Must demonstrate exceptional Customer Service Skills. Proficiency in Windows and Microsoft Office. Ability to work long hours when required. Warm and friendly demeanor at all times. Effective communication skills verbally and in writing. Ability to multitask, prioritize departmental functions, and meet deadlines. Attend all hotel required meetings and trainings. Maintain regular attendance and high standards of personal appearance and grooming. Comply with Highgate Hotel Standards and regulations. Effective problem-solving and decision-making skills. Maintain confidentiality of information. Highgate Hotel policies and procedures adherence.
Benefits: health insurance, 401(k), flexible work schedule, employee discounts on food and beverages, comprehensive training program
