Position: FRONT DESK GUEST SERVICE AGENT FT
About: Springboard Hospitality, a premier third-party hotel management company, is seeking a Front Desk Agent to join their team. The company has a diverse team dedicated to delivering exceptional hotel experiences and empowering both guests and communities. The Front Desk Agent will be responsible for greeting and registering guests, providing excellent guest service, and ensuring guest satisfaction throughout their stay at the Hotel Erwin in Venice, CA.
Requirements: High School diploma or GED required; college degree preferred. Prior experience in a Front Desk role in the hotel industry. Advanced computer software knowledge, including Microsoft Office and web analytics tools. Ability to work under pressure, multitask, and maintain composure. Excellent customer service and communication skills, with attention to detail and accuracy. Fluent in English. Knowledge of hotel management systems like OPERA is a plus.
Benefits: Vision, Medical, Dental, Paid Time Off, Life Insurance, Retirement, Competitive Base Salary, PTO, Medical, Dental, Vision, Life, Pet Insurance, 401K, Costco Membership, Bereavement Leave, Management Contract Referral Program, Education Assistance, Employee Rates at all Springboard Hospitality’s Hotels, Monthly Cell Phone Stipend, Dry Cleaning Services, Hotel Level Executive Bonus Program, Retention Bonuses, Lead Share Program, Associate of the Month/Quarter & Company-wide Associate of the Year Programs, Associate Referral Bonus Program, OLS Hotels & Resorts LLC dba Springboard Hospitality is an equal opportunity employer, providing reasonable accommodations for qualified applicants and employees with disabilities or medical conditions.
