Position: Front Desk
About: Supervisor: General Manager. Guest Service Representatives are responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator and concierge duties. Providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay while maximizing room revenue and occupancy.
Requirements: Possess a positive and upbeat personality with a desire to deliver outstanding customer service to guests; maintain a high level of professional appearance and demeanor; maintain the highest level of confidentiality; demonstrate the ability to multi-task, be detail-oriented, and problem-solve effectively to deal with customers; handle and resolve guest complaints professionally and courteously, demonstrate good communication skills, ability to perform basic math, and understand financial information; recognize and take action on any safety or loss prevention incidents; complete training in security, alcohol, health, and safety areas; work with other departments to ensure room status is up-to-date and room repairs are done in a timely manner; use persuasive selling techniques, carry out front desk responsibilities effectively, understand hotel policies relating to various scenarios, responsible for key control, process lost and found items, have basic knowledge of operating computer equipment, assist in training new staff, participate in maintaining a positive work environment, hold an understanding of hotel products and services (i.e., food and beverage, recreation).
Benefits: health insurance, dental insurance, paid time off
