Position: Food & Beverage Manager
About: Assisting in Managing Day-to-Day Operations of Food & Beverage division of the hotel. Display a professional attitude and demeanor at all times. Possess ability to communicate with guests and team members in a mature and respectful manner. Demonstrate initiative and desire to contribute to the overall success of the Food and Beverage Division. Have the ability to make decisions to ensure the proper service and execution of events. Promote a team environment by fostering respect, providing coaching and feedback, recognizing achievements, resolving employee concerns and communicating effectively. Support development of team members through effective cross training, deployment, and delegation of responsibilities. Demonstrate thorough organization and time management skills in order to complete tasks efficiently, in accordance with pre-determined deadlines. Exhibit ability to prioritize and multi-task. Possess strong focus on completing responsibilities in an accurate manner. Handle phone calls and inquiries in a courteous and professional manner, displaying a positive nature and eagerness to support callers. Ability to oversee additional departments based on business and coverage needs. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises daily F&B shift operation and ensures compliance with all F&B policies, brand standards, and standard operating procedures. Supports and supervises an effective monthly self-inspection program. Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. Weekly forecasting and scheduling based on business needs. Driving covers and revenue. Communicating with Sales and Conference Service to ensure proper closures and special events. Update WIGs and KPI’s on a monthly basis to monitor progress of goals. Develops specific goals and plans to prioritize, organize, and accomplish your work. Communicates areas that need attention to staff and follows up to ensure understanding. Coordinates cleaning program in all F&B areas (follows all Health Department and Steritech guidelines), identifying trends and making recommendations for improvements. Stays readily available/approachable for all team members and guests. Demonstrates knowledge of the brand-specific service culture. Provides services that are above and beyond for customer satisfaction and retention. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, ensuring the quality, standards, and meeting the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Reviews online surveys and guest satisfaction results with employees on a regular basis. Responds in a timely manner to customer service department requests. Provide maximum levels of guest service while maintaining Langham Hospitality Group standards. Be fully versed in all Forbes service standards, train, reinforce and ensure the proper execution of those standards. Other duties as assigned by the direct supervisor/manager.
Requirements: Physical activities include walking, talking, seeing, hearing, standing, bending, stooping, squatting, reaching, stretching, fingering, feeling, grasping, holding, touching, lifting, crouching. Ability to stand and walk for long periods of time in a fast-paced environment. Considerable noise and interruptions throughout the workday. Ability to lift and carry objects weighing up to 25 pounds. Strong knowledge of Food & Beverage operations and preparation techniques. Knowledge of Beverage operations and wines. Excellent mathematical abilities in order to determine and track inventory, controls, revenue productions, and other hotel financial statements. Ability to work the entire shift standing and moving about in restaurants and kitchen areas. Ability to read, write, and communicate effectively in the English language, to understand internal documents, reports, and to interact effectively with guests and employees. Ability to efficiently deal with internal and external clients. Ability to work cohesively with all members of the Food and Beverage team. Ability to ensure confidentiality of guests and all hotel data. Positive, flexible, self-motivated, and energetic personality. Strong analytical, organizational, and problem-solving skills. Must be able to work early mornings and/or late nights, and weekends. Considerable skill in math and algebraic equations using percentages. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts. High School diploma required. Degree in Hotel and Restaurant Management preferred. 2-5 years’ experience as a manager or assistant manager of restaurant or F&B operations. CPR Certification and/or First Aid Training preferred. Food Handler’s Certification required.
Benefits: Salary Range: $77,000 to $80,000 yearly, Full-time employment
