Position: Event Concierge
About: The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking an Event Concierge to join the Sales and Marketing Team. This luxury hotel offers an unparalleled combination of Southern hospitality, world-class service, and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city’s most vibrant attractions and entertainment, including Jackson Square, Bourbon Street, and the Arts & Warehouse District. Embodying the rich heritage of Southern hospitality, this historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets, including 2 restaurants, a café, seasonal rooftop bar, and in-room dining. In this role, you will be responsible for event execution between the hotel and the customer during meeting events. Acts as a liaison between the customer and the hotel by directing each department within the hotel as to their specific role in the on-site event. Successful achievement of this goal will ultimately result in a major contribution to the re-booking of the business for future dates.
Requirements: Minimum Education: High School Degree/GED; Minimum Years of Experience: one (1) year Hospitality related experience; Writing-Communicating effectively in writing as appropriate for the needs of the audience. Reading Comprehension- Understanding written sentences and paragraphs in work-related documents. Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences. Basic Computer Skills- Using basic computer hardware and software (e.g. personal computers, word processing software, internet browsers, etc.). Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Number facility- The ability to add, subtract, multiply, or divide quickly and correctly. Creativity- The ability to come up with creative ways to solve a problem.
Benefits: Employee discount on food and beverages, 401(k), Flexible work schedule conducive to work-life balance, Comprehensive health insurance
