Position: Director of Ticket Operations
About: Founded in 2004, the Huntsville Havoc is a premier minor league hockey franchise playing in the SPHL. The Havoc have continuously led the league in attendance over the past 10 seasons and currently ride a 40+ game sellout streak dating back to 2023. The Havoc have also won 3 SPHL President’s Cup Titles, in 2010, 2018, and 2019. The Director of Ticket Operations is a highly organized and detail-oriented professional who oversees the planning and execution of Havoc ticket operations, while effectively supporting ticket sales initiatives and optimizing customer experience. You will collaborate directly with the Director of Ticket Sales to achieve goals established by the Havoc executive team and ensure a seamless, efficient ticketing operation.
Requirements: Bachelor’s Degree from an accredited college or university with major coursework in business management, sports management, business administration or another related field; Minimum of 2 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility; Direct experience and high-level knowledge of Ticketmaster ticketing system including Account Manager, Archtics, CMS Tools, Host, TM1, and EMT is required; Direct experience with the Fevo Enterprise system, including event creation, ticket fulfillment, and integration with Ticketmaster Archtics; Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs; Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, and Internet software; Knowledge of federal, state, and local regulations as related to venue operations; Knowledge of principles of budget preparation and control; Communicate clearly and concisely, both orally and in writing; Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days.
Benefits: Performance-based bonuses, Generous PTO structure, Commission structure
