Position: Director of Programs & Operations
About: HavenHouse St. Louis, located in St. Louis, Missouri, is a 365/24/7 facility providing temporary lodging to patients, families, and their caregivers who travel to St. Louis for medical care. The Program and Operations Director oversees daily operations, guest services, program development, staff, volunteers, and strategic initiatives, working closely with hospital partners and community organizations to enhance services and maintain sustainability.
Requirements: Bachelor’s degree in hospitality management, nonprofit management, healthcare administration, or related field (Master’s preferred); 5+ years of experience in hospitality, nonprofit management, operations, or healthcare-related services; Strong leadership and team management skills; Experience supervising volunteer programs, maintenance teams, or facility operations is a plus; Proven experience in vendor management, including contract negotiations, service quality control, and vendor relationship building; Excellent problem-solving and crisis management abilities; Deep commitment to hospitality and guest care; Exceptional interpersonal and communication skills; Experience with budgeting, fundraising, and grant writing preferred; Proficiency in Microsoft Excel and Office; Ability to work a flexible schedule, including evenings, weekends, overnights, and being on-call as needed.
Benefits: competitive salary based on experience ($62,000-$67,000), health, dental, and vision benefits, paid time off and holidays, professional development opportunities
