Position: Director of Operations
About: IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. With over 20 years of experience, IntouchCX has built trusted relationships with brand partners and aims to drive positive change in the industry. They are currently seeking a Director of Operations to lead various facets of contact center operations.
Requirements: Post-secondary diploma or degree with a major in Business; 7-9 years of experience in contact center leadership, including managing cross-functional teams; 5 years of relevant experience in client relationship management; Experience in analyzing/influencing profit & loss statements and performing cost analysis; Experience with maintaining and developing operational statistics, financial management information, and results reporting; Excellent communication skills (listening, verbal and written) with the ability to communicate with various positions and departments; Excellent organizational and time management skills with the ability to work under tight deadlines; The ability and motivation to meet program and internal business KPIs; The ability to implement change and innovation throughout teams
Benefits: health insurance, dental insurance, paid time off, career growth opportunities
