Position: Director of Health Center Operations
About: Planned Parenthood League of Massachusetts (PPLM) has been a leader in promoting sexual health for over 90 years. As the state’s leading provider of sexual and reproductive health services, PPLM educates families and empowers youth to make responsible choices, passionately caring about helping people lead healthier lives.
Requirements: BA/BS required; Master’s degree preferred; Equivalent, relevant experience equally considered; Health care experience required; A collaborative spirit and sense of humor; Proven leadership record and at least 6 years’ operations experience in health care management; Excellent interpersonal and managerial skills with ability and inclination to hold employees accountable to high standards while compassionately supporting their professional growth; Excellent leadership skills and the ability to communicate goals, clarify tasks, and build effective teams and partnerships; Strong knowledge of best practices for diversity, inclusion, and equity with prior experience in developing and fostering a diverse work environment; Demonstrated ability to work with people of different races, ethnicities, gender identities and expressions, ages, abilities, and experiences; Excellent analytical and computer skills; Commitment to excellent customer service; Skilled in resolving conflicts in a positive and constructive manner; Proven ability to think strategically; Proven ability to improve operations, systems, and performance with demonstrable performance improvement and change management skills; Proven financial, marketing, health care reimbursement and delivery system acumen; Experience managing departmental budgets, financial decisions, and grants; Experience with Press Ganey a plus; Willingness and ability to travel to other health center sites as required; Excellent oral and written communication skills, able to interact effectively at all levels of the organization; A commitment to PPLM’s mission and workplace values
Benefits: Health, Dental & Vision Insurance, Generous paid time off including vacation time, provisions for extended sick time and 11 paid holidays, 403(b) Retirement Plan with 3% company match, Life Insurance, Accidental Death and Dismemberment Insurance, Long-Term Disability Insurance, Employee Assistance Program, Flexible Spending Account for medical expenses and/or dependent care expenses, Paid Parental Leave, Employee Discounts
