Position: Director of Guest Experience
About: Four Seasons, a luxury Oahu resort located on the island’s sunny Western Coast, is seeking a Director of Guest Experience to lead and oversee all aspects of guest satisfaction through the Concierge, Club Lounge Concierge, and Guest Experience Teams.
Requirements: High school education; Bachelor’s degree preferred; 2-3 years in a department head role; previous oversight of guest experience or concierge in a luxury hotel or similar environment required; in-depth knowledge of concierge services, guest relations, and luxury hospitality standards; strong leadership skills with experience in managing and developing teams; excellent communication, interpersonal, and problem-solving skills; extensive knowledge of local attractions, cultural events, dining options, and sightseeing opportunities; proficiency in hotel management software including Opera
Benefits: Annual Salary: $91,000.00 USD, Comprehensive benefits package, Excellent Training and Development opportunities, Complimentary Accommodation at other Four Seasons Hotels and Resort, Complimentary Dry Cleaning for Employee Uniforms, Complimentary Employee Meals
