Position: Director of Customer Service
About: OmniByte, a global enterprise software company, is seeking a dedicated Director of Customer Services to lead and scale customer success, support, and service operations. The ideal candidate will drive exceptional service and results through strategic direction and collaboration with cross-functional teams, fostering strong customer relationships and advocating for a customer-centric approach. OmniByte values inclusivity, innovation, and customer satisfaction, aiming to make a global impact through problem-solving and trust in a dynamic environment.
Requirements: Bachelor’s degree in Business, Marketing, Communications, B2B eCommerce, or related field; 10-12 years of experience in a customer success leadership role, preferably in SaaS or high-growth tech; proven track record in building and scaling customer success programs; experience managing KPIs such as NPS, CSAT, churn, and CLTV; ability to lead high-performing global teams; familiarity with navigating and scaling tech teams in a fast-paced setting
Benefits: health insurance, 401(k), flexible work schedule, employee development programs, competitive salary
