Position: Director of Concierge Services
About: A company in the Washington, DC Metro area is seeking a Director of Concierge Services to oversee the management of operations for concierge associates, ensuring product quality and compliance with facility standards. The role involves supervising the presentation of residential and commercial properties with a focus on customer service management and contract management expertise.
Requirements: Professional experience in concierge management; detail-oriented and organized with strong leadership skills; ability to communicate effectively with all associates, departments, and guests; experience in forecasting, scheduling, and analysis of operating results; proficiency in Microsoft Office Suite; excellent verbal and written communication skills; proven record in team leadership and mentoring; strong time management and hospitality skills; commitment to exceptional customer service; alignment with core company values
