Position: Director of Concierge Services
About: A company in the Washington, DC Metro area is seeking a Director of Concierge Services to oversee the management of operations for the Concierge associates, ensuring product quality and compliance with standards. This role involves supervising the presentation of residential and commercial properties with a focus on successful customer service management leadership and exceptional communication skills.
Requirements: Professional experience in concierge management; detail-oriented and organized with strong leadership skills; ability to communicate effectively with associates, departments, and guests; experience in forecasting, scheduling, and analysis of operating results; proficiency in Microsoft Office Suite; excellent verbal and written communication skills; proven track record in team leadership and mentoring; strong time management and hospitality skills; focus on delivering exceptional customer service; ability to role model company values effectively
