Position: Director, Guest Experience & Revenue
About: Brookfield Zoo Chicago, a 235-acre campus with over 3,500 animals representing 500 species, is seeking a Director of Guest Experience and Revenue to lead initiatives in guest service practices, training, and revenue generation. The role is instrumental in upholding service excellence standards and implementing innovative revenue strategies as part of the Next Century Plan.
Requirements: Bachelor’s degree in business, communication, liberal arts, education, or equivalent experience; 5 years of service industry experience with multiple-location sales operations management; strong business knowledge, leadership, and organizational skills; proficiency in Microsoft Outlook, Word, and Excel; valid driver’s license required.
Benefits: paid time off, health insurance, retirement savings plan, employee discounts, tuition reimbursement
