Position: Director, Guest Care
About: The Director, Guest Care serves as the leader for Panda’s Voice of the Customer (VoC) programs and has responsibility for the development and implementation of the VoC strategy across the organization. This position oversees our Social Media Community Management, Contact Center and Guest Experience Measurement teams to capture, analyze, and utilize customer feedback to enhance customer satisfaction, loyalty, and overall business performance. The Director works closely with various departments to ensure that customer insights are integrated into decision-making processes.
Requirements: Bachelor’s degree in Marketing, Business Administration, or a related field (Master’s degree preferred); Minimum ten years of experience in customer experience management, marketing or a related field, with at least 5 years in a leadership role; Successful completion of initial and periodically required trainings; Obtaining a valid Food Handler’s Card within 30 days of employment is a requirement of this position
Benefits: Hybrid Work schedule, 401K with company match, Yearly bonus opportunity*, Full medical, dental, and vision insurance *, On-site fitness center, biometric screen, and flu shot clinic
