Position: Customer Support Representative – Merrimack
About: Fidelity Investments is hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) for their Merrimack site. This full-time position offers the opportunity to make a significant impact by helping customers with their financial needs and goals, providing support, education, and resources. Fidelity is committed to investing in your growth and development, offering a career path that does not require a finance background.
Requirements: Minimum 1 year of customer service experience; High School diploma or GED required; Ability to establish rapport and relationships through effective communication; Great listening skills, professionalism, and empathy; Adaptability and flexibility to succeed in various work environments; Proficiency in navigating and troubleshooting basic technology issues; Self-motivated teammate with strong social skills
Benefits: Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, Fitness Reimbursement
