Position: Customer Support Associate
About: Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of clients, assisting in investment and financial planning. The company provides benefits to organizations, investment solutions to advisors, and career opportunities for individuals. Fidelity offers a hybrid working model combining onsite and offsite experiences, prioritizing business strategy, culture, and associate benefits. The company values honesty, integrity, safety, and diversity, promoting inclusivity and equal opportunities for all. Applicants with disabilities can request accommodations for the application process.
Requirements: High School diploma or GED required; minimum 1 year of customer service experience; ability to establish rapport and relationships through effective communication; proficiency in navigating basic technology issues; self-motivated teammate with strong social skills; great listening skills, professionalism, and empathy toward customers; handle diverse situations driving towards resolutions suitable for all
Benefits: health insurance, dental insurance, vision insurance, disability insurance, paid time off, 401(k) 7% match, tuition reimbursement, student loan assistance, commuter benefit program, backup dependent care, charitable match, concierge services, wellness program, fitness reimbursement, maternal and parental leave
