Position: Customer Service Associate, Wholesale Ecommerce
About: A Customer Service Associate position in the Wholesale Ecommerce department of Lenox, dedicated to Amazon, focusing on delivering exceptional customer service for ecommerce accounts. Responsibilities include collaborating with Wholesale Customers, Sales, Distribution, and Customer Operations to process orders and handle inquiries related to shipping, pricing, order status, and issue resolution.
Requirements: A high school diploma or equivalent; 3-5 years of wholesale customer service experience, preferably in the ecommerce channel; exceptional verbal and written communication skills in English; strong proficiency in MS Excel, MS Word, and Outlook; professional and pleasant telephone demeanor; detail oriented with data entry experience and internet navigation ability; ability to multitask, learn internal systems quickly, and follow through effectively; strategic thinking, adaptability, and strong team player.
