Position: Customer Experience Representative
About: HireArt is helping an on-demand, autonomous ride-hailing company hire Customer Experience Representatives to ensure the success of all customer interactions with its robo-taxi service. You will be the human partner to the robot AI, providing an amazing support experience to customers. In preparation for a commercial launch, the company is growing its team to support the challenging delivery of traditional customer service with specialized real-time rider support during customer rides. We are seeking an experienced individual that will excel in a fast-paced, dynamic environment to help evolve the foundation for future rider operations.
Requirements: 3+ years of experience in customer service/call center roles, involving both phone and written (e.g. email/chat) support; Committed to providing a white-glove customer experience; Proven ability to successfully de-escalate customer issues and problem-solve in real-time; Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs; Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments; Positive attitude, proactive/growth mindset and resourcefulness; Willingness to work flexible shift hours and locations
Benefits: Medical, Life Insurance, Retirement, Pre-tax commuter benefits, Employer (HireArt) Subsidized healthcare benefits, Flexible Spending Account for healthcare-related costs, HireArt covers all costs for short and long term disability and life insurance, 401k package
