Position: Customer Experience Manager
About: CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped CarMax become the nation’s largest retailer of used cars, with over 200 locations nationwide. They have a team of more than 25,000 associates committed to delivering iconic customer experiences and fostering career growth and community involvement. CarMax is recognized for its dedication to training and diversity and is one of the FORTUNE 100 Best Companies to Work For.
Requirements: High School Diploma, GED, equivalent certification or military experience required; Bachelor’s degree preferred; At least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred; At least 2 years of sales experience required; At least 2 years of experience in process management preferred; Bilingual in English/Spanish is preferred; Ability to communicate clearly and effectively; Ability to motivate, inspire, and gain buy-in from others; Flexibility to provide cover for location opening hours, including evenings and weekends; Must reside within 60 miles of the Henderson Customer Experience Center; This requisition is for Inbound and/or Core Sales Channels
Benefits: health insurance, 401(k)
