Position: Customer Experience Concierge, Centurion Lounge – SFO
About: American Express is a global financial services company with a commitment to providing exceptional service to customers, communities, and employees. The Member Service Professional (MSP) role is based in the American Express Centurion Lounge at the Philadelphia Airport, where MSPs serve as ambassadors of the brand, delivering top-notch customer service to Card Members.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge, or travel industry experience preferred; Passion for proactive customer service; Exceptional communication skills; Positive attitude and professionalism; Ability to work in a fast-paced team environment; Strong problem-solving and decision-making skills; Ability to work flexible shifts, including nights, weekends, and holidays
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
