Position: Customer Experience Concierge, Centurion Lounge – PHX
About: American Express is seeking a Member Service Professional (MSP) to deliver superior service to Card Members visiting the American Express Centurion Lounge at PHX Airport, acting as brand ambassadors and providing exceptional customer care.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge or travel industry experience required, including reservation experience; Passion for servicing customers with proactive solutions; Exceptional communication skills; Ability to make decisions quickly and effectively in a fast-paced environment; Resourceful with a positive attitude; Flexible schedule including nights, weekends, and holidays; Ability to lift light to moderate weight
Benefits: competitive base salaries, bonus incentives, 6% Company Match on retirement savings plan, free financial coaching and financial well-being support, comprehensive medical, dental, vision, life insurance, and disability benefits, flexible working model with hybrid, onsite or virtual arrangements, 20+ weeks paid parental leave, free access to global on-site wellness centers, free and confidential counseling support through Healthy Minds program, career development and training opportunities
