Position: Customer Experience Concierge, Centurion Lounge – Philadelphia Airport
About: American Express is a global company committed to providing exceptional service to its customers and creating a unique career journey for its employees with benefits, programs, and flexibility that support personal and professional growth.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge or travel industry experience is preferred (Travel reservation experience a plus); Passion for servicing customers with proactive solutions; Exceptional communication skills, delighting the customer with every single interaction; The ability to listen to the customer’s needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received; Must exhibit the utmost professionalism and maintain a positive attitude in all interactions; The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment; Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members’ experience at the forefront of everything you do; Must be resourceful and capable of using the Internet effectively while providing assistance in a face to face customer environment; Ability to utilize and switch from multiple technology platforms with ease; Adapt to an ever-changing environment and being resilient; Ability to work flexible shifts including nights, weekends, and holidays is essential; Light to moderate lifting may be required for certain job tasks
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, Free access to global on-site wellness centers staffed with nurses and doctors (depending on location), Free and confidential counseling support through our Healthy Minds program, Career development and training opportunities
