Position: Customer Experience Concierge Centurion Lounge – MIA
About: American Express is seeking a Member Service Professional (MSP) to deliver superior service to Card Members visiting the American Express Centurion Lounge at MIA Airport. MSPs act as brand ambassadors, providing travel, card, concierge, and lifestyle services to Card Members in a customer-facing environment, ensuring extraordinary service delivery.
Requirements: Minimum of 1-year recent experience servicing premium customers; Airline, lounge, or travel industry experience preferred (Travel reservation experience a plus); Passion for proactive customer service solutions; Exceptional communication skills; Ability to make decisions quickly and effectively in high-pressure situations; Collaboration and teamwork skills; Flexibility to work varying shifts including nights, weekends, and holidays; Capable of using technology effectively in face-to-face customer interactions
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need, 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy, Free access to global on-site wellness centers staffed with nurses and doctors (depending on location), Free and confidential counseling support through our Healthy Minds program, Career development and training opportunities
