Position: Customer Experience Concierge, Centurion Lounge – LAS Airport
About: American Express, a global financial services company, is seeking a Member Service Professional (MSP) to deliver exceptional service to Card Members at the American Express Centurion Lounge in Harry Reid International Airport. The MSPs play a vital role as brand ambassadors, providing tailored travel, card, concierge, and lifestyle services to enhance the customer experience.
Requirements: Minimum of 1 year recent experience servicing premium customers; Airline, lounge, or travel industry experience preferred (Travel reservation experience a plus); Passion for proactive customer service solutions; Exceptional communication skills and ability to provide confident recommendations; Professionalism, positive attitude, and ability to collaborate in a fast-paced team environment; Quick decision-making skills and resourcefulness; Flexibility to work varied shifts including nights, weekends, and holidays; Proficiency in using technology platforms and adapting to changing environments; Ability to handle light to moderate lifting for job tasks
Benefits: Paid parental leave, Health insurance, Dental insurance, Vision insurance, Life insurance, Retirement plan
