Position: Customer Experience Concierge, Centurion Lounge – CLT
About: American Express is looking for a Member Service Professional for their Centurion Lounge at Charlotte Douglas International Airport. The MSP will be responsible for delivering superior service to Card Members, acting as brand ambassadors and providing travel, card, concierge, and lifestyle services.
Requirements: Minimum of 1-year recent experience servicing premium customers; Airline, lounge, or travel industry experience preferred, including reservation experience; Passion for servicing customers with proactive solutions; Exceptional communication skills; Must exhibit the utmost professionalism and maintain a positive attitude in all interactions; Ability to work flexible shifts including nights, weekends, and holidays; Light to moderate lifting may be required for certain job tasks
Benefits: Competitive base salaries, Bonus incentives, 6% Company Match on retirement savings plan, Free financial coaching and financial well-being support, Comprehensive medical, dental, vision, life insurance, and disability benefits, Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
