Position: Customer Experience Center Manager
About: CarMax is the nation’s largest retailer of used cars, known for delivering an honest, transparent, and high-integrity customer experience. With over 200 locations nationwide, CarMax has disrupted the auto industry and continues to grow, emphasizing career development, diversity, and iconic customer service.
Requirements: High school diploma, GED, equivalent certification, or military experience required; bachelor’s degree preferred; at least 3 years of experience in people management required; at least 5 years people management in a retail or contact center environment preferred; at least 2 years of sales experience required; at least 2 years of experience in process management preferred; bilingual in English/Spanish is preferred; ability to communicate clearly and effectively; ability to motivate, inspire, and gain buy-in from others; flexibility to provide cover for location opening hours, including evenings and weekends; chat experience preferred
Benefits: training, diversity, employee growth, iconic customer experiences, 401(k), health insurance
