Position: Concierge Manager, The Americana at Brand & Masonic Temple
About: The Americana at Brand and the Masonic Temple are seeking a passionate Concierge Manager to lead the Concierge Ambassadors, Porters, and Seasonal Employees in providing five-star services and experiences. This role is dedicated to delivering outstanding luxury hospitality to valued guests, residents, and tenants, surpassing all expectations with professionalism and warmth.
Requirements: Minimum of 5 years of experience in a hospitality management role; Strong leadership skills with the ability to mentor and motivate a diverse team; Excellent interpersonal and communication skills; Proven ability to develop and implement innovative service strategies; Deep knowledge of the Los Angeles hospitality landscape; Proficiency in managing budgets and forecasts; Strong organizational skills with attention to detail; High level of professionalism; Flexibility to work varied hours including weekends and holidays; Enthusiasm for fostering a positive work environment; Commitment to maintaining confidentiality; Passion for delivering exceptional service; Able to maintain composure during high-pressure situations
Benefits: health insurance, 401(k)
