Position: Concierge Floater
About: Community Management, Inc. (CMI) AAMC is a homegrown, locally owned, full-service management company providing management services for homeowner associations throughout Oregon and SW Washington for the past 52 years. We are looking for a Concierge Floater to serve three high-rise condominiums in the downtown Portland area, specifically the South Waterfront and Pearl Districts. This part-time, non-exempt position covers vacations, callouts, and extended leaves with no guaranteed hours, offering open shifts at convenient locations near public transportation stops/hubs.
Requirements: Minimum of 3 years of hospitality or customer service experience; Must be at least 18 years old to accept alcohol deliveries; Quick and accurate keyboard strokes with a minimum of 40 WPM; Must possess excellent verbal and written communications skills; A passion for people; delivering exceptional customer service is a feature clients expect from CMI; A polished appearance and skill set focused on maintaining client relationships; Willingness to provide direct customer support, such as assisting with resident portal use, answering incoming customer telephone calls, and responding to emails; Ability to manage all facets of the concierge desk, including ensuring prompt and positive action on all homeowner complaints, questions, and concerns; Provide onsite staff with keys and scheduled events (e.g. moves, deliveries, etc.), schedule moves, oversee use of guest suite, set up deliveries, and supervise amenities room reservations; Manage retained owner keys and maintain log for security purposes; Log in/out all packages providing appropriate form of communication to notify resident; Provide screening of unknown individuals accessing the building; Capacity to multi-task and work in a fast-paced team environment; Possess working knowledge of MS Outlook/Word/Excel and excellent organizational and time management skills; Successful completion of the interview process and pre-employment requirements; CMI participates in E-Verify and is an equal opportunity employer.
Benefits: hourly wage of $23, Potential 401k Plan with an employer match (eligibility dependent on hours worked in a year), Oregon Sick Leave
